Earlier today (October 6), Amazon Games Studio announced that it would be taking New World’s servers down for maintenance. This began at 11 AM BST and was expected to last for roughly four hours. Once each “World”, Amazon’s term for servers, completed its maintenance period, it would be brought up as soon as possible.
Roughly four hours later, though, the studio added another hour onto that target, meaning the game would be back at 11 am ET. Just before that, the downtime was extended another two hours.
"Unfortunately, we are having some technical difficulties and need to extend the maintenance for two more hours," Amazon said. "We apologize for the inconvenience and thank you for your patience and support!"
This was followed by another delay in which the community manager said that “Unfortunately, we are having some technical difficulties and need to extend the maintenance for two more hours. We apologize for the inconvenience and thank you for your patience and support.”
The extended downtime is still continuing, with no estimated time for a fix being confirmed. Players are, understandably, quite annoyed, with one Twitter user writing "What will be the reimbursement for the EXTENDED DOWNTIME THAT WE THE PLAYERS have nothing to do with... I'm 100% I paid for this product and I can't use it, so how will and what kind of compensation will be rolled out?"
The patch notes for the update are pretty slim, with the main addition being the reworked AFK detection. This system is used to detect inactive players who continue to take up New World server space by tricking the game into thinking they are still playing. The new system shouldn’t affect those who are playing normally and could reduce server queue times.
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